Privacy Policy | Douglas Roofing

roofreplacehub.com is operated by Douglas Roofing, a roofing and exterior contractor based in Doylestown, Pennsylvania. This policy covers this website only, not any third-party site you may reach by following a link from here.

Information We Collect

Personal Information

We collect personal information only when you choose to give it to us. In practice that means:

Contact and estimate details you submit — your name, email address, phone number, property details, and message, when you use the form on our contact page or call or email us directly.
Correspondence — the content of calls, emails, and any follow-up exchange, kept so we can respond to your request and provide an estimate or service.

We do not ask for, and this website has no facility to take, payment card details or other sensitive financial information. Please do not send them to us through the contact form.

Non-Personal Information

Like most websites, we and our service providers may automatically receive limited technical information when a page loads: browser type, device category, pages viewed, and general region derived from IP address. This information is used in aggregate to understand how the site is used and to keep it secure; we do not use it to identify an individual visitor.

How We Use Information

To respond to estimate requests and other enquiries you send us
To schedule and carry out roofing, gutter, and siding work you request
To operate, secure, and troubleshoot the website
To understand, in aggregate, how visitors use our pages
To meet legal, accounting, and record-keeping obligations

We do not sell personal information, and we do not share it for cross-context behavioural advertising as those terms are used in California law.

Cookies and Tracking Technologies

This site uses a small number of cookies:

Strictly necessary — including the record of your cookie banner choice, so we do not ask again on every page. This is stored locally in your browser.
Analytics — to count visits and understand which pages are useful, set only where you have accepted non-essential cookies.

You can accept or decline non-essential cookies using the banner shown on your first visit, and you can clear or block cookies in your browser settings at any time.

Third-Party Services

We rely on a small number of providers to run this site and our business — web hosting, email, and analytics — each of which processes limited information only for the purpose of providing their service to us.

Data Retention

Correspondence and estimate details are kept for as long as needed to complete the work you requested and for a reasonable period afterward for record-keeping and warranty purposes, unless a longer period is legally required. Aggregate analytics that cannot identify an individual may be retained indefinitely.

Data Security

The website is served over an encrypted HTTPS connection and access to correspondence is limited to people who need it. No method of transmission or storage is completely secure, so while we take these steps seriously we cannot guarantee absolute security. Please do not send sensitive information through the contact form.

Children's Privacy

This website is intended for adults arranging or overseeing roofing and exterior work. It is not directed to children under 13, and we do not knowingly collect personal information from them.

Your US Privacy Rights (CCPA / CPRA)

If you are a California resident — and, as a matter of policy, if you are a resident of any US state with comparable legislation — you have the right to know what personal information we hold about you, to ask us to correct or delete it (subject to legal exceptions, such as records we must keep to complete warranty or accounting obligations), and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined in California law. We will not treat you differently for exercising any of these rights.

How to Submit Privacy Requests

Send your request by email to [email protected] with the subject line “Privacy Request,” or write to Douglas Roofing, 4650 Old Easton Rd, Doylestown, PA 18902. You may also telephone (267) 884-6371. Please tell us which right you are exercising and include enough information for us to locate the relevant records; we will respond within a reasonable time and in line with applicable law.

Changes to This Policy

We update this policy when our practices change. Updates are published on this page with a revised date at the top.

Contact

Any question about this policy can be sent to [email protected], or through the options on our contact page.